Frequently Asked Questions

• How much is my custom piece going to cost?
  Unlike other jewelers and jewelry stores, each piece of jewelry we produce starts off as a brand new idea.
  
  Because of that, it’s difficult to know how much a piece is going to cost without knowing a bit more about the idea you have in mind.
  
  The easiest way to get an estimate on your piece is to start a consultation with us. With just a bit of information, we can usually provide you with an estimate very quickly. Once we have the finer details, we can offer you a proposal with an exact price.
• Is custom jewelry more expensive?
  We believe the experience of getting something made just for you should be accessible to everyone. While our jewelry is all custom designed and crafted to exceptionally high standards, we're able to keep our costs much lower than traditional jewelers who do custom work - not by cutting corners or settling for lower quality, but by finding better ways to do things.
  
  Keeping our costs low means we're able to produce heirloom-quality custom jewelry for prices that are comparable to what you'd pay for similar quality pieces off the shelf. If you're purchasing a piece of jewelry that you want to last a lifetime (like an engagement ring or wedding band, for instance), then we offer the opportunity to have something made just for you for roughly the cost of something that's been mass-produced.
• How do you design jewelry?
  We have a team of jewelry designers and 3D artists, as well as a team of design consultants. When you start a consultation with us, you’ll be paired up with one of our design consultants who will help you flesh out the details of your design, as well as weigh various options.
  
  Once your design consultant has the information they need, they’ll work with our team of artists to produce sketches and renderings of your piece based on the information you’ve given us. You’ll have a chance to review the design and offer feedback - and we’ll keep designing until you’re happy.
• When will I see a design? Can I see my design before I pay?
  There's no charge to discuss your design, and price out options with our team. In many cases, our jewelry designers will also create artistic sketches of our design concepts for your piece. You will be charged before we start producing 3D models and renderings of your design, and that payment goes toward the final cost of producing your piece.
• How long is my project going to take?
  Typically, your custom piece will be in your hands 2-4 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:
  
  Design: As long as it takes for you to tell us it's perfect When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.
  
  Production: Approximately 2-4 weeks Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you.
  
  Shipping: 8-13 Working Days (Free Shipping), 3-5 Working Days (Standard Shipping), 3-4 Working Days (Express Shipping)
• Do you offer a warranty?
  Satisfaction Guarantee We stand behind our jewelry 100% and we offer a comprehensive set of warranties so that you can purchase with confidence.
  
  One Year Manufacturer Warranty We guarantee our workmanship and take responsibility for any manufacturing defects.
  
  Certificate of Authenticity All the materials (precious metals) we sell are authentic and properly specified in your proposal agreement.