ABOUT ITALO JEWELRY
- Where is Italo Jewelry located?
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Our main office is in Area B Room 12308 23rd Floor Unit 1 Building 1 Huaqi International Plaza, 99 Chang'an Middle Road Yanta District, Xi'an, Shaanxi, China.
- Do you have a store I can visit?
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No. Italo Jewelry is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
- How can I contact your company if I have any questions?
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You can contact us in 3 ways.
1. Email us. Our email address is [email protected]. We will respond you within 24 hours. If the email address didn't work, maybe you sent to incorrect email address. Please double check the email address before you send email to us.
2. If you view our products through our Facebook Page, you can message us on our page directly.
3. Call us. +86 17782813572 or +1(864)713-0791, Sun.-Fri. 8:00 PM (20:00) EST-6:30 PM (18:30) EST. Or you may leave a voice message with your call back number and we'll get back to you as soon as possible.
ORDER ISSUES
- When will I receive my order?
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Delivery Time= Processing Time + Shipping Time
The estimated processing time is listed on the product page. Some popular styles can be shipped out in 24 hours, while engraved or custom orders may take up to 7-15 working days.
Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
- If I want to change/modify order information(like color, size, billing address, shipping address, shipping method), what should I do?
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Please note that we can only change/modify your order before shipment. Therefore, please be more careful to place the order. If there are changes, please feel free to contact us.
- How do I know if my order is placed successfully?
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You will receive an order confirmation email when your order has been placed successfully. By visiting the Track My Order, you can check the status of your order.
- Do all of your items ships from the USA?
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Italo Jewelry has warehouses in California, China, and Dubai. Your items will be shipped from the nearest facility that stocks the item you ordered.
- Can I cancel my order?
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If your order has not been shipped out, you can submit a ticket or chat with us to cancel it. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
DELIVERY
- How long does delivery normally take?
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Delivery Time= Processing Time + Shipping Time
The estimated processing time is listed on the product page. General items styles can be shipped out in 24 hours, while engraved or custom orders may take up to 7-15 working days.
Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
- I still haven’t receive my package. Where is it?
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Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping & Delivery page for details.
If your estimated delivery date has passed and you haven’t received your order, please contact us without hesitation.
- How can I track my order?
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Once your order is placed, you will receive an order confirmation email. You can also log in to our website and track your order under “Account> My account> My orders”.
Once your order is shipped, you will receive an email with tracking number. Or you can track order on this link: https://www.italojewelry.com/tracking/
RETURN & REFUND
- What’s your return policy?
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We offer an easy, hassle-free 60-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the delivery date. If you would like to know more, please view our 60-day return policy.
- How to return an order?
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To request a return, or if you otherwise require assistance, please contact our Customer Service Department. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once inspection is complete, your return will be fully processed.
- If I don’t satisfied with your products, can I return it?
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Of course. We offer a 60-day return policy if you are not satisfied with your order. Your may check the details of our 60-day return policy.
- If I receive a wrong/damaged/defective item, what should I do?
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Submit a ticket with picture(s) of the wrong/damaged/defective item as well as your order NO. so that we can solve your problem as soon as possible.
- What items can’t be returned?
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1.Personalized items with “engravings”, such as rings, necklaces and bracelets, are non-refundable.
2.Special order items such as those with custom sizes and colors are not refundable.?
3.Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
4.Items that were worn, or sent to you as Replacement/Exchange are not refundable.
- How soon will I receive my refund for the return?
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Returns will be processed within 5 days upon receipt of your package. The refund will be issued either in the original payment method or via store credit as you requested. Once your refund has been issued, you will receive a confirmation email.
MEMBERSHIP PROGRAM
- What are my benefits of joining Italo Jewelry membership program?
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Earn points that turn into rewards, get exclusive offers and discounts, redeem points for dollars, 99-day returns, free birthday gifts and more!
- How do I Join Italo Jewelry membership program?
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You can click here and sign up with your email address, name and birthday.
- How do I spend my points?
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1. Ensure you’re logged into your account.
2. Fill in the number of points you’d like to use and click “APPLY” button in shopping cart page.
- How do I earn points?
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Sign up for Italo Jewelry member(500 points); Earn points on every purchase you make($10= 10 points); Write a review (50 points-100points); Refer a friend(100 points); Daily login( 50 points).
- Where can I find my rewards?
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You can log into your account and find your rewards in account dashboard.
- Do I earn points on every purchase?
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Yes. Points are earned on every purchase.
- Do my points expire?
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Yes. The points you earned towards purchase and sign up will expire in 365 days since the date of their issue. Gifted points, like Birthday or Anniversary Reward Points, will expire in 10-30 days. You can view your points expiring soon in the Reward Points section when logged into your account.
- How do I reach gold level?
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When you spend $1000, you will get the gold level for your membership.
- How do I cancel my membership?
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You can cancel your membership by contacting Customer Service.
PRODUCT
- What is the stone you use?
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All the stones we use for our rings are lab created sapphires. Many jewelry brands choose to use cubic zirconia as the stone of their jewelry, as the price is lower than sapphire. However, compared with cubic zirconia, sapphire is more durable, valuable and having a lasting brilliance, which is more suitable for ring use as rings are subject to more wear and tear.
- What materials are your products made from?
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Most of our product are made of 925 sterling silver. Silver is a precious metal, like gold and platinum. Italojewelry uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewelry is stamped with 925 to indicate the metal type.
- Will this jewelry turn my skin green?
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No, our jewelry won't turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.
- How can I choose the right size?
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Please check the details of our Ring Sizing page.
- How do I clean my jewelry?
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For regular cleaning, we recommend that you use our Silver Jewelry Polishing Cloth, which is infused with a special jewelry cleaner. You can also use a soft cloth made of 100% cotton.For more details about jewelry care guide, please click this link and view: https://www.italojewelry.com/jewelry-care-guide.html.
- Will I receive the item exactly like the pictures shown on your website?
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When you choose a ring on Italo Jewelry, you will see an image of your item. This image is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colours and size). Please ensure to review the item details which outline stone shapes and sizes.
- How can I purchase an customized item?
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We can make customized item for change color, size, stone's color and size. If you have other question, please contact our customer service and provide your request details. Our agents will respond you as soon as possible.
- How can I do wholesale with your company?
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If you need to make wholesale order with us, please send email to [email protected] and our agents will describe the details.
PAYMENT & PROMOTION
- What payment method do you accept?
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We accept Visa, American Express, Mastercard, Discover, Visa/Debit, Paypal or Afterpay. If you wish to pay with multiple credit cards, please contact our customer service [email protected] where our team can assist you further. We do not accept cash, cheques, nor Cash On Delivery payments.
- How to use the coupon code?
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If you have a coupon code, please make sure to type it in and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply the promotion before checking out.
- Can I use more than one coupon code?
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One coupon code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.
- Is it safe to use my credit card on your website?
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Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.
- Why was my payment declined?
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Please refer to the following information:
Firstly, check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name)
Secondly, make sure you enter
the security code correctly - that's the three digit numbers on the back of your card.?
Lastly, your card issuer may have declined your payment – please contact card issuing bank.
If the above information still does not work, you may try to pay it with another payment method – or using PayPal which is more convenient and safe! Any questions, please feel free to contact us.
ACCOUNT
- How do I create an account?
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You can sign up by clicking the 'My Account' button and follow the simple steps. As a convenience, if you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an order number and your account information. You can use your account information to check on the status of your order.
- Changing your email address.
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You can log in to our website and change email address under “Account>Contact Information>Email Address”. If you still cannot find how to change, please do not hesitate to contact us.
- How do I stop receiving newsletters or other marketing emails from Italo?
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There is an unsubscribe link at the bottom of every Italojewelry newsletter. To stop receiving emails, click the link, and confirm the "unsubscribe". It can take up to a week for your request to be processed, so you may still receive marketing emails or surveys during the week after you send your request.
What if I have a question that hasn’t been answered above?
We are always happy to help you with any queries you may have. Please
just contact us.
Email us: [email protected]
Call us: +86 17782813572 or 1-864-713-0791
Sun.-Fri. 8:00 PM (20:00) EST-6:30 PM (18:30) EST
Italojewelry should meet or exceed your expectations. However, if for any reason you are not happy with your purchase, we offer a 60-day Return Policy. If you are not completely satisfied with your purchase, as long as you contact us within 60 days from the delivery date, we will process your return request.
Learn more
Delivery Time = Processing Time + Shipping Time
The estimated processing time is listed on the product page, some popular styles can be shipped out within 1-3 working days, while engraved or custom orders may take up to 7-15 working days. Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details and projected delivery date.
Shipping to US:
| Method |
Price |
Time |
| Free Shipping |
$0.00 |
8-13 Working Days |
| Standard Shipping |
$15.00 |
3-5 Working Days |
| Express Shipping |
$20.00 |
3-4 Working Days |
For your convenience, we ship worldwide and offer free shipping for most places. You can choose the shipping method during checkout.
Learn more
Eternal Love: Black Sapphire Bracelet
Celebrate your love story with the Black Sapphire Bracelet that exudes timeless elegance. Crafted in 18K Gold Plated Sterling Silver, this bracelet symbolizes the deep connection you share. The vintage oval cut black sapphires, weighing 6.96 carats, beautifully capture the essence of your everlasting bond, making it a perfect piece for your special day.
A Touch of Romance: Black Sapphire Bracelet
The Black Sapphire Bracelet is more than just a piece of jewelry—it's a statement of your love. Each sapphire, set with care in a prong setting, shines with a unique brilliance, reflecting the depth of your emotions. The contrast between the white and black stones adds a captivating charm, making this bracelet an unforgettable gift for your loved one.
Forever Yours: Black Sapphire Bracelet
Seal your vows with the exquisite Black Sapphire Bracelet that perfectly complements any wedding attire. With a length adjustable from 6'' to 9'' and a secure box clasp, this bracelet offers both comfort and style. Every time she wears it, she'll be reminded of the love and commitment that you share, making this Black Sapphire Bracelet a cherished symbol of your journey together.
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